Hot Air Balloon Ride and Dune Bashing in Dubai

1. Full payment in advance.
2. No refund or cancellation policy.
3. Please arrive on time.
4. No show to your book time slot will be charged.
5. All activities are subject to weather conditions. If an activity is canceled due to weather an option of refund /reschedule will be given to you.
6.  All activities are done with the client’s permission. Ootlah will not be responsible for an injury or misplaced item on board.
7. Amendments cannot be made upon confirmation of booking.
8. It’s preferable to contact us via WhatsApp to help you better.
9. The process of getting tickets may take around 10 minutes or more.

For Individuals: 

• If you need a full refund, you must cancel the trip 48 hours before departure.
• You will lose your reservation if you cancel 18 hours or less before the scheduled time.

For groups: 

• You will lose 50% of the booking fee if you cancel before 7 days of the trip. 
• You will lose all the booking fees if you cancel before 5 days or less of the trip. 
• For groups and individuals, there is no refund or rescheduling for late cancellations or no-shows.