- Free admission for children under 5 years old.
- Please note that all food and beverages are halal according to the laws of the United Arab Emirates for food establishments.
- No pork will be included in our menu.
- Bringing your own food and beverages to the camp is not allowed.
- Please understand that one of our staff members may occasionally check your ID card to ensure compliance with the rules.
- We will gladly provide you with containers for leftovers upon request, but please note that we are not responsible for any failure to properly maintain safe food temperatures to preserve its quality.
- Please inform us of any dietary restrictions, allergies, or other medical conditions at the time of booking.
- We cater to the needs of vegetarians with gluten-free and lactose-free products, but please notify us at least 48 hours in advance of your reservation.
- Please be aware that we will do our best to accommodate any dietary restrictions, but we cannot guarantee our ability to accommodate them.
- Therefore, in the case of severe allergies or medical conditions, we reserve the right to ask you not to attend the event, or we may ask you to bring your own food in such cases.
- Please be informed that we always have certified first aid personnel on-site.
- Children may be asked to sit in designated seats for their safety, and please note that while we will make every effort to provide these seats, we reserve the right to refuse children for safety reasons if these seats are not available.
- Pregnant women in the third trimester are not allowed to participate in this activity for their safety.
- Please be aware that the carts may be equipped with dash cameras that record high-definition audio and video, and these recordings may be used for legal, security, and training purposes.
- Please inform us at the time of booking if you have any mobility issues, so that we can provide advice on whether we can accommodate your reservation and make necessary arrangements. Depending on the nature of the disability, it may be necessary to book your own vehicle.
- The company reserves the right to refuse participation for individuals with disabilities due to safety concerns.
- Please be aware that camel riding is at your own risk.
- Once payment is made, it means that you assume full responsibility for participating in our desert experiences, and the company is not liable for any injuries, accidents, delays, or damages incurred during our desert experience, including but not limited to:
- During transportation between the meeting/ending point and the desert, as well as throughout the desert experience.
- During the activities in the desert.
- During the consumption of all food and beverages during the experience.
- The Dubai Desert Conservation Reserve is a protected area aimed at preserving local animals and plants. The following rules must be followed by everyone within the reserve at all times:
-Causing harm to plant life within the reserve, whether through cutting or causing any form of damage, is considered a crime within the reserve.
-Touching, feeding, or interfering in any way with any activity that disturbs the peace of an animal, causes harm to it, disrupts its movement, or affects its habitat or breeding grounds within the sanctuary is considered a crime.
- Bringing domestic animals into the Dubai Biodiversity Preserve is considered a crime. Therefore, no animals will be allowed to enter the sanctuary for any purpose.
- Strictly prohibited is the entry of goats, sheep, cows, chickens, pigeons, domestic dogs, cats, monkeys, donkeys, and mules.
- Throwing garbage, cigarette butts, food, cans, or any items that pose a danger to the sanctuary and its environment is strictly prohibited.
- Climbing trees in the Nara Oasis area is strictly prohibited.
- All guests, employees, suppliers, or vendors must comply at all times with local laws, regulations, guidelines, and orders applicable in the United Arab Emirates, particularly behaviours such as excessive displays of emotions and sexual acts in public areas, which are strictly prohibited.
- Strictly prohibited is urinating outside the designated and available toilets in all our camps out of respect for other guests.
Furthermore, the following applies to all private events booked:
- Fireworks are prohibited.
- Directing lights towards the sky is prohibited.
- Fresh plants are not allowed unless they are included in the event schedule and subsequently removed.
- Construction/decoration and dismantling must be done on the same day according to working hours at the Dubai Biodiversity Preserve.
- Please follow and respect the specified working hours at the Dubai Biodiversity Preserve.
- It is strictly prohibited to release any items from the camp that can be carried by the wind to other places, such as coloured paper, balloons, and paper lanterns.
- For large and heavy installation equipment in the camp, a registered Bedford 4x4 truck must be used, which can be rented through Nara Escape.
- An entrance fee of AED 20 is imposed on anyone entering the sanctuary.
- A list of all equipment/materials/products or external supplier/employee items must be submitted for approval by the Dubai Biodiversity Preserve at least 7 days prior to the event date, and failure to do so may result in denial of access to the camp.
- In the case of any damaged or lost equipment in any form, a fee of at least AED 200 will be charged, depending on the situation established by your event manager.
- Please note that we are not responsible for any belongings or properties that may be lost, stolen, or damaged by a third party during the event, and you are solely responsible for your personal belongings throughout the event period.
- Please be aware that any found items in our camps will be kept for 12 months, and you must claim any item you lose.
- Any unclaimed items will be disposed of after 12 months from the date of discovery and handed over to charitable organisations.
- We are not liable to the maximum extent permitted by law for any damage, loss, accident, illness, injury, or death of any person resulting from the event.
- It is recommended to obtain comprehensive travel and health insurance.
- All personal luggage is under your full personal responsibility at all times during the event.
- Please note that approval for hosting the event confirms that you and those accompanying you have fully understood and agreed to these terms and conditions.